Join the SERTG Team
At SERTG, our commitment to our people and our customers drives everything we do. We’re an agile, fast-paced cybersecurity and IT services firm, and we’re looking for talented problem-solvers who thrive in a relaxed yet high-impact environment. Whether you’re an experienced engineer or just getting started on your IT journey, we have a place for you—and a clear path to grow.
Why SERTG?
Industry-Leading Benefits
- 70% employer-paid individual health coverage, plus dental & vision
- $25,000 life insurance policy
- 401(k) with 4% company match after 12 months
- Generous PTO & sick time
Career Development
- Free, role-relevant certification training (e.g. SonicWall, BitDefender, NinjaRMM)
- Promotions and raises tied directly to new skills and responsibilities
Culture & Values
- Relaxed: We trust you to manage your day.
- Fair: Everyone’s voice counts—plain and simple.
- Fast-Paced: We solve mission-critical problems at speed without drama.
- Collaboration thrives in our team chats, where questions and ideas flow freely.
Real Impact
- 98% Customer Satisfaction Score in 2025
- Sub-30-minute average response time to all customer requests
- 90% of our technicians hold CompTIA certifications
What You’ll Do
While we have many roles—from helpdesk and network engineering to security analysts and technology consultants—the right candidate can make any position their own. Day-one tools include:
- Remote Monitoring & Management (RMM)
- Endpoint Detection & Response (EDR)
- Security Information & Event Management (SIEM)
- Firewalls & switching infrastructure
- Extensive Knowledgebase
Office-Based: Our main office is your home base—but we’ll gladly cover mileage when you’re on site at customer locations.
Team-First: You’ll collaborate daily with peers via Microsoft Teams and other platforms to troubleshoot, brainstorm, and celebrate wins.
Our Hiring Process
Phone Screen & Interview
Team Interview & Technical Assessment
Offer (usually within 2 weeks)
