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Our Service Levels

The Right Solutions for What You Need to Accomplish

Choose What You Need

The SERTG team has been working in the IT industry for a long time. It’s through this experience that we have accrued the depth of IT assets and know-how to put together every possible IT service and solution you need.

But for the sake of simplicity and with your budget in mind, we’ve broken it down into two service levels. Read through the benefits and decide which one works better for you. If you’re not sure what you need, drop us a line, we’ll walk you through the differences.

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Our Service Levels

We offer two service levels to satisfy your managed IT needs.

  • The SERTG Basic Security package covers the technology and security essentials.
  • The SERTG Total Secure package provides the greatest value for end-to-end managed IT services.
SERTG Basic Security SERTG Total Security
Managed Firewall ✓ ✓
Network Vulnerability ✓ ✓
Risk Scoring ✓ ✓
Quarterly Reports ✓ ✓
Dark Web Monitoring ✓ ✓
Password Policies ✓ ✓
Cloud Backup ✓ ✓
Antivirus ✓ ✓
Spam Filtering ✓ ✓
Awareness Training ✓ ✓
Anti-Ransomware ✓ ✓
Endpoint Updates ✓ ✓
Proactive Hardware Monitoring ✓ ✓
Email ✓ ✓
Office ✓ ✓
Unlimited Support ✓ ✓
Remote Access ✓ ✓
Multi-Factor Authentication ✕ ✓
Company Security Policies ✕ ✓
Regulatory Reporting ✕ ✓
Incident Response/SOC ✕ ✓
SIEM/Log MGMT ✕ ✓
Mobile Dev Mgmt ✕ ✓
Cybersecurity Insurance ✕ ✓
O365 Backup ✕ ✓

The tools for your success are within reach.

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